Tatiana V. Filipieva

The profession of a flight attendant appeared in aviation in the 1920s. Professional community of flight attendants is constantly growing with the growth of complexity of aviation technology, professional standards of passenger service and safety. The psychological scientific research was carried out by a psychologist who worked as a flight attendant. The study revealed the psychological content, demands, peculiarities in cabin crews’ labor. A job description was accomplished. Temporal and spatial characteristics, the main contradictions, unfavorable psychogenic and stress factors in labor were examined and described. Psychological profiles of a cabin attendant and of an air passenger were drawn up.